Consumer

Perhaps you have bought something from a shop or online that doesn’t work. You might have had some work done on your car or your house that you are not happy with. The law provides a consumer with rights. One can expect goods and services to come up to a certain standard. If they don’t you might be entitled to a refund or compensation.

The links below provide information and resources in relation to claims involving consumer rights.

If you can’t find what you are looking for why not try our legal answers service or speak to a barrister.

Legal Resources

www.communitylegaladvice.org.uk
Free, confidential and independent legal advice paid for by legal aid accessible by telephone, online, through digital TV, centres and networks.

www.consumerrightsexpert.co.uk
ConsumerRightsExpert offers a reference point on comprehensive consumer rights advice. The site contains over 90 articles and provides practical advice. ConsumerRightsExpert explain what consumers’ rights are and how to use them.

www.consumerdirect.gov.uk
Clear, practical consumer advice on all kinds of issues - from problems with cars to faulty household appliances.

www.adrnow.org.uk/
ADR is alternative dispute resolution – a range of options for resolving disputes without going to court. ADR includes mediation, adjudication, arbitration, conciliation and ombudsman schemes. The ADR Now website gives an overview of ADR schemes in the UK, an outline of how they work, and an honest appraisal of their pros and cons.